Product feature: CEA NZ

Date: 07.12.2023

Stocking an extensive parts offering, coupled with dedicated service support ensures CEA NZ’s customers are well looked after throughout the life of their machinery

CEA NZ boasts an extensive range of high-quality industrial equipment

CEA NZ is well known for distributing an extensive range of high-quality industrial equipment, including Ditch Witch, Ring-O-Matic, Komptech, and many others suitable to the New Zealand market.

A key component to the business’ success is its focus on supporting its customers after the purchase of its new equipment. Stocking an extensive parts offering, coupled with dedicated service support ensures CEA NZ’s customers are well looked after throughout the life of their machinery.

"At CEA NZ, we’re committed to providing reliable and efficient solutions for our customers," says CEA NZ general manager John Grant. "We’ve become a trusted partner for businesses in need of vacuum excavation equipment and longer-term technical and aftersales support."

Parts support

When it comes to parts support, the company offers a comprehensive inventory of parts, readily available to meet the diverse needs of its customers.

"At CEA NZ we understand the importance of keeping your equipment in top condition, and we’re dedicated to offering an extensive range of parts and exceptional service support to ensure the uptime and productivity of these machines is second to none," says John.

Service technicians

CEA NZ also prides itself on its knowledgeable and experienced team of service technicians.
"Our technicians are highly trained experts in the maintenance and repair of the equipment we stock and sell.

They possess a deep understanding of the intricacies of the machinery and are well-equipped to diagnose and address any issues quickly," says John.

Preventative maintenance

CEA NZ’s commitment to providing service support goes beyond parts support and repairs. The company also offers preventative maintenance programmes to help customers proactively manage their equipment.

"Regular maintenance is essential to extend the lifespan of your machinery and maintain its peak performance. At CEA NZ, we support many of our customers with regular maintenance programmes tailored to their needs, providing a comprehensive approach to equipment care," says John.

Immediate assistance

CEA NZ says they recognise the importance of immediate assistance when technical issues arise and offer prompt and responsive technical support to help troubleshoot problems and find solutions quickly.

"Whether you need guidance over the phone or require on-site assistance, the team at CEA NZ is just a call away to ensure that your operations continue smoothly," says John.

"We also understand that every customer’s needs are unique. Therefore, we provide customised solutions to cater to the specific requirements of each business. Whether it’s construction, utility services, waste management, or any other industry, our aftersales support can be tailored to meet individual requirements."

As a trusted equipment partner, CEA NZ’s commitment to providing parts and service support is a testament to their dedication to customer satisfaction

Their extensive inventory of parts, highly trained service technicians, preventative maintenance programmes, and responsive technical support ensure that equipment remains reliable, productive, and cost-effective.

For more information, visit cea.net.nz. 

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