Scania appoints new service director

Scania NZ has announced the appointment of a new service director, Fernando Bustamante

Scania NZ service director, Fernando Bustamante

Fernando Bustamante comes on board from his previous role with Scania Iberica (Spain and Portugal) as a service director based in Madrid.

In New Zealand, Fernando will lead an eight-person team focusing on Scania’s service dealer network. "I am very motivated about my leadership role in an area of the business that Scania NZ has committed significant, ongoing investment in," says Fernando.

"From the development of new service centres and workshops in Invercargill and Hastings this year to investing more than $40 million in spare parts stock and the recruitment and upskilling of more technicians, it’s all about ensuring that we have the best capacity to service our customer base.

Scania NZ managing director, Victor Carvalho 

I am proud to lead a team that includes more than 400 technicians across our wider Scania network." Scania NZ managing director, Victor Carvalho, underpins their services commitment, saying improving the benefits for their customer experience is always top of mind.

"Every service-related investment we make is done with achieving better outcomes for our customers.

The more expansive our service centre network is, the more highly trained technicians we have and the more right parts that are available at their fingertips — all add up to faster servicing of customer vehicles and less downtime off the road.

Every dollar we invest in this area has a direct benefit to our clients’ bottom lines in their businesses," he says.

Fernando is a proud Argentinean and has held service-related managerial roles with Scania for the last 19 years in both Argentina and most recently Spain. He moved to New Zealand with his wife and two children and loves travelling and sports activities in his spare time.

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