Komatsu’s new distribution centre

Date: 11.12.2020

Komatsu’s new distribution centre is set to boost customer satisfaction

A major new distribution centre that will significantly increase customer satisfaction by improving parts and components availability, further reduce order turnaround times, and streamline ordering efficiency will be opened by Komatsu in the second quarter of 2021.

Komatsu’s new Wacol distribution centre will consolidate four existing distribution and storage centres into a single facility.

According to Russell Hodson, Komatsu’s general manager, supply chain, the key driver of the new facility is to improve customer satisfaction across its Queensland, New Zealand, and New Caledonia operations.

"We’ll see improvements in quality by bringing storage of all parts and components under cover, while a one-part/one-location approach will eliminate the chances of binning and picking errors, further contributing to improved customer satisfaction," Russell says.

Being constructed on a 3.8-hectare site adjacent to its existing Queensland head office, service, training, and customer support facility, the new DC covers nearly 17,000sqm, with an order picking storage area of just under 14,500sqm and an extra large parts/components storage area of more than 2000sqm.

"When it opens, our new Wacol DC will also fully integrate our mining and construction operations for Queensland, New Zealand, and New Caledonia," says Russell.

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