Keith Andrews extends operations under Level 3

Safety remains top priority as sales, parts, and service teams work to support more customers as restrictions ease


New CEO Aaron Smith said Keith Andrews (KAT) is well-prepared to operate safely and effectively as New Zealand moves into Level 3, with the same robust systems and strict protocols already established for Level 4.

For the past four weeks, KAT has been operating with reduced staff numbers to provide servicing, repair, parts supply, and vehicle sales to Level 4 Essential Services.

"We would like to thank all our customers for their understanding of these measures. By working together, we can ensure we all move safely and with confidence through Level 3 and on to a further easing of lockdown restrictions."

What changes under Level 3?

From 7am on Tuesday, 28 April 2020, KAT dealerships in Auckland, Whangarei, and Hamilton will be open for servicing, repair, and parts sales to all businesses able to operate at Level 3, closely following Ministry of Health guidelines. The sales team will continue to work from home by phone or online.

All on-site interactions and transactions, including workshop, parts, and new vehicle handover, will continue to follow stringent contactless procedures.

During Level 3, KAT business sites will not be accessible to the public other than to drop-off and/or collect vehicles, or for pre-arranged parts collection.

Any person who has an interaction with a KAT staff member on-site will be required to provide contact tracing details, so they can be notified in the advent of a COVID-19 related event.

Service and repairs during Level 3

Service and repair bookings are available by appointment only during standard business hours:

7am – 5pm Monday to Friday

7am – 12pm Saturday

Keith Andrews’ 24hr call-out service (0800 487 8257) is also still running.

Parts sales during Level 3

Parts will be available for purchase by account, direct credit or credit card only. There will be no access to KAT premises for these transactions. Either courier delivery or an external collection point at the dealership can be arranged.

Vehicle sales and delivery during Level 3
KAT sales teams will continue to operate from home. All have access to the information required to spec and price vehicles.

The vehicle logistics teams will be performing new vehicle handovers following the procedures outlined online for vehicle service and repair.

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